|A u3a member got in touch to tell us about a company who had taken extra money out of her bank account without her knowledge. The company involved specialises in products aimed at older adults. She contacted the bank who stopped any further charges on the card from the company and gave advice on what to do next, eventually the company paid back the money.
Please encourage your members to check their bank accounts regularly and immediately report any suspicious debits that they do not recognise. Most banks are able to put a stop to any charges and give advice on how to get refunds where appropriate.
Another good practice is to search for reviews and credit ratings before buying from a new company.